Know the Ground Rules

I. Introduction

Welcome to Kozi Rwanda, a digital employment and workforce management platform operated by Kozi E-Recruitment Ltd, a legally registered company in Rwanda. These Terms and Conditions govern your use of Kozi services including our website, mobile apps, and digital tools.

Kozi is designed to bridge the gap between job seekers and employers by offering a secure, transparent, and efficient recruitment ecosystem.

2. Who We Serve

• Job Seekers: From domestic workers to professionals in IT, Accounting, Engineering, and Healthcare.
• Employers & Businesses: Seeking qualified candidates for short-term, long-term, part-time, or full-time roles.
• Training Centers & Agents: Supporting worker enrollment and job-readiness preparation.

3. Your Agreement

By using the Kozi platform, you agree to be bound by these Terms and Conditions. If you do not agree, we kindly advise that you do not use the platform.

These terms protect all parties by outlining clear responsibilities, rights, and expectations, fostering fairness and trust within our community.

4. Key Objectives of Kozi

• Reduce unemployment through a smart, digital-first job matching system
• Shorten recruitment processes by offering verified, readily available candidates
• Promote fair and decent work conditions through transparent hiring practices
• Offer managed services for domestic/non-professional roles including follow-ups and replacements
• Provide premium features for job seekers and employers to improve visibility and outcomes
• Partner with organizations locally and internationally to expand access to jobs and funding

5. Who Should Read These Terms

• Individuals applying for jobs on the Kozi platform
• Employers or companies hiring through Kozi
• Agents or training institutions registering users on behalf of others
• Anyone using Kozi tools, communication features, or services

6. Dispute Resolution

In the event of a disagreement or dispute arising between Kozi and any of its users, we encourage amicable resolution through open dialogue and mediation. Users are advised to first contact our support team to submit a formal complaint or concern.

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II. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

“Kozi” or “The Platform”

Refers to Kozi Rwanda, a digital employment platform operated by Kozi E-Recruitment Ltd, accessible via web, mobile applications, or other online services provided for recruitment, job management, and talent sourcing.

“User”

Any person or entity that accesses or uses the Kozi platform, including but not limited to job seekers, employers, institutions, agents, training centers, and platform visitors.

“Job Seeker”

An individual who registers on Kozi to look for job opportunities. Job seekers may include both:

• Professional workers (e.g., accountants, IT specialists, engineers, etc.)
• domestic workers (e.g., cleaners, drivers, housekeepers, chefs, babysitters, etc.).

“Employer” or “Job Provider”

A company, business, organization, household, or individual who uses Kozi to find and hire workers for part-time, full-time, temporary, or contract-based jobs.

“Partner”

Refers to agents, training centers, cooperatives, NGOs, or other institutions that collaborate with Kozi in registering, training, referring, or managing job seekers.

“Premium Features”

Additional services or tools offered by Kozi that require payment. These may include priority listing, Verification Badge increased visibility, featured profiles, analytics, performance ratings, and faster job-matching options.

“Service Fee”

A non-refundable monthly payment made by job seekers to access Kozi's premium features Which paid every monthly, or by employers to post jobs, request management support, or access candidate details. Kozi clearly states its charges during the transaction process.

“Ongoing Management”

A service offered mainly to job providers who hire domestic or manual labor workers through Kozi. It includes follow-ups, disciplinary support, replacements, reporting, and acting as a liaison between the two parties.

“Profile”

The online representation of a job seeker, containing details such as their experience, CV, ID, skills, location, availability, and references. These are accessible to verified employers during the hiring process.

“Agreement”

Refers to any contract entered between Kozi and a user (job seeker, employer, or partner), whether digital or physical, which outlines duties, responsibilities, payments, and other terms of engagement.

“Verification”

The process Kozi undertakes to confirm the identity and reliability of job seekers or employers, which may include ID checks, reference calls, background screening, or validation through third-party partners.

“Inactive User”

Any user who has not logged into the platform, applied for a job, or performed any activity for a continuous period of at least 150 days. Kozi may suspend or deactivate such accounts.

“Account”

The digital profile that gives the user access to the Kozi system. Each account is personal and must be used only by the registered person or authorized personnel in case of an organization.

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III. User Categories and Responsibilitiest

Kozi Rwanda serves a wide range of users within its digital recruitment ecosystem. Each group is expected to fulfill its responsibilities to maintain trust, fairness, and operational integrity across the platform. Below is a breakdown of roles and expectations:

These terms protect all parties by outlining clear responsibilities, rights, and expectations, fostering fairness and trust within our community.

3.1 Job Seekers (Workers)

These are individuals who register on Kozi Rwanda seeking employment in various sectors ranging from domestic work to professional roles such as IT, Accounting, Administration, etc.
Responsibilities:

• Submit only accurate and truthful information when creating your Kozi profile (e.g., ID, experience, qualifications).
• Understand that registration is free. The only fee applicable is for premium visibility on the platform, and it is only payable to the official Kozi number 067788 registered under SANSON GROUP.
• Avoid paying any unauthorized person, including individuals who claim to be Kozi agents unless they are listed on www.kozi.rw/agents. Kozi is not liable for any funds lost due to unauthorized dealings.
• You are prohibited from charging employers or receiving any cash payments outside the contract terms set via Kozi.
• If caught stealing, misleading, or causing damage, your contract will be terminated, and you will be held legally accountable.
• You are expected to respect your workplace, communicate professionally, and not use your phone irresponsibly during work hours.

3.2 Employers / Job Providers

Employers are individuals, families, institutions, or businesses that hire workers through Kozi for domestic or professional services.
Responsibilities:

• Accept that all worker profiles registered on Kozi can also be publicly used as testimonials or examples of talent on the Kozi platform. This contributes to transparency and helps future employers in their selection process.
• Kozi acts as a facilitator, not an employer. Therefore, employers are responsible for taking reasonable security measures at their premises (homes or offices). Kozi shall not be held liable for any loss or damage caused by a worker.
• In case of incidents such as theft or fraud, Kozi will provide full verified documentation of the worker to support investigations by legal authorities.
• During ongoing management services (where Kozi supervises the relationship between employer and worker), you agree to allow Kozi representatives to speak to the worker assigned to you through scheduled calls, video, or audio interviews while respecting the privacy and safety of your home or workplace.
• If an employer breaches the agreement (e.g., cancels without notice, mistreats a worker, or misuses the platform), they are required to pay the worker’s remaining salary and an additional RWF 50,000 fine to cover Kozi’s incurred operational costs.

3.3 Agents and Partners (Training Centers, NGOs)

These are third parties authorized by Kozi to register job seekers, refer qualified individuals, or support onboarding and training efforts.
Responsibilities:

• Do not collect money from any job seeker or employer under any circumstances.
• If a job seeker requests help to pay for a premium feature, you must first contact Kozi's management to arrange an official payment process.
• Always verify that the job seeker or job provider is aware that your services are free, and never misrepresent Kozi’s pricing or offerings.
• You must wear and present valid Kozi identification, and your name must appear on the official list at www.kozi.rw/agents. If not listed, your actions will not be endorsed or backed by Kozi.
• Unauthorized registration, misinformation, misconduct, or fraudulent activity will lead to immediate removal from the Kozi partner network and possible legal action.
• You are not allowed to use personal databases or third-party records to register users without their knowledge and consent. Violators will be held fully accountable.

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6. Dispute Resolution

In the event of a disagreement or dispute arising between Kozi and any of its users, we encourage amicable resolution through open dialogue and mediation. Users are advised to first contact our support team to submit a formal complaint or concern.

If no mutual agreement is reached within a reasonable period, the dispute will be escalated to the relevant legal channels within the Republic of Rwanda. All parties agree that disputes shall be resolved under Rwandan law and adjudicated by competent Rwandan courts.

For internal disputes (such as among users), Kozi will act only as a facilitator and not an arbitrator or guarantor. We reserve the right to provide support records, registration data, and all necessary documentation to support a fair and legal settlement.

7. Contact and Support

For any inquiries, complaints, requests, or suggestions, Kozi Rwanda has a dedicated support team available to assist users.

Contact Information:

📧 Email: support@kozi.rw
🌐 Website: www.kozi.rw
📞 Call Center (Working hours): +250 795 755 552
🕐 Support hours: Monday–Friday (8:00 AM – 6:00 PM), Saturday (9:00 AM – 2:00 PM)

We encourage users to reach out before taking any external action, as most issues can be resolved through our support process.